Friday, September 23, 2011

Sony USA Responds To NEX-5N Clicking Noise

sony nex-5n click support warranty fix

Sony eSupports Response to NEX-5N Video Clicking


Sony US posted a response to the Sony NEX-5N "clicking" noise during video, which we posted about here. Sony states that an adjustment has been made to reduce the "clicking" noise. Contact Sony support at 8888-868-7392 to get your NEX-5N serviced.

If you are not in the US, please call your local Sony Support.

Here is the full text from Sony eSupport.
Performance Improvement for Video Capture

Thank you for your support of Sony products.

We have received reports of a "clicking" sound which may be heard in the audio playback of movies recorded by the NEX-5N camera. This phenomenon occurs if the camera undergoes sudden motion while recording; motion generally inconsistent with smooth video recording. The video is unaffected by this sound.

In accordance with Sony's policy of continuous product improvement, an adjustment has been developed to reduce the clicking sound resulting from sudden motion during movie recording.

Sony will offer this performance improvement to NEX-5N end users during the period of its limited warranty accompanying the product. Please call 888-868-7392 to arrange for this improvement.


Thanks Sony!

2 comments:

  1. Improvement? where I cam from, this is called a bug fix Sony!.

    "In accordance with Sony's policy of continuous product improvement"
    I still don't see a significant upgrade to my NEX-VG10 (Which now lies useless without peaking / zebra / volume control function.) come on Sony. (I'll be buying the VG20 just for the fix, but I'd still want to use my VG10)

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  2. This may have been fixed in new cameras; I just got an NEX 5N from Sony and I could not reproduce the noise

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